Channels by Dovetail

Channels uses ML to automatically categorize mountains of support tickets, app reviews, and user feedback, surfacing real-time insights to fuel product decisions. It’s the latest release from Dovetail—the customer insights hub used by product teams globally.

Channels by Dovetail is a cutting-edge tool designed to transform user feedback into actionable insights in real-time. Leveraging machine learning, it automatically categorizes and analyzes support tickets, app reviews, and other feedback sources, helping product teams uncover trends and make informed decisions. With seamless integration into tools like Zendesk and Jira, Channels simplifies data management and offers customizable filters to focus on specific user segments or themes. Its advanced classification engine and generative AI capabilities ensure efficient theme identification and sentiment analysis, all while maintaining enterprise-grade security and privacy standards. Ideal for scaling businesses, Channels empowers teams to connect customer feedback directly to product improvements, enhancing user satisfaction and driving impactful strategies.