AI drafts by Help Scout

Use AI to draft replies to customer emails. Generated based on your past conversations and help content, high-quality drafts are ready for you to review, revise, and send.

AI Drafts by Help Scout revolutionizes customer support by enabling quick, high-quality email replies with just one click. Leveraging AI, it generates drafts based on past conversations and help content, ensuring responses are on-brand and ready for review. This tool boosts team productivity by 36%, reducing resolution times and streamlining repetitive tasks. With features like AI Answers for instant self-service, AI Summarize for condensing email threads, and AI Assist for refining replies, it empowers support teams to focus on meaningful interactions. Designed for ease of use, it requires no coding or plugins, making it accessible for all teams. Faster replies lead to happier customers, transforming support into a seamless, efficient experience.