Keatext

Keatext helps CX professionals analyze text data from reviews, surveys, and contact center interactions. It unifies feedback channels, pinpoints key drivers of satisfaction, and generates AI-powered recommendations for changes with the most impact on CX.

Keatext empowers CX professionals to enhance customer experiences through AI-driven analytics. By analyzing text data from reviews, surveys, and contact center interactions, it consolidates feedback channels, identifies satisfaction drivers, and delivers actionable recommendations to improve CX. Its AI foundation enables businesses to categorize data effectively and make informed, impactful decisions. Keatext also supports Voice of Customer and Voice of Employee programs, helping brands stay competitive and adapt to evolving workforce dynamics. Ideal for businesses aiming to streamline feedback analysis and drive meaningful improvements, Keatext transforms raw data into strategic insights.