Fin AI Copilot

Intercom’s Fin AI Copilot gives every support agent a personal AI assistant. Fin provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.

Fin AI Copilot by Intercom is a personal AI assistant designed to empower support agents by streamlining their workflow. It provides instant, accurate answers by accessing various resources like help centers, internal articles, and past conversations, eliminating time wasted on searching for information. This allows agents to focus on building stronger customer relationships. Integrated with the platform, Fin continuously learns and proactively assists agents in real-time, enabling faster onboarding, improved efficiency, and better problem-solving. By handling repetitive tasks, Fin transforms agents into superagents, enhancing their ability to deliver exceptional customer service.