Knowledge Hub

Centralize, manage, control and optimize all of the information that powers AI, agents, and self-serve support in one place in Intercom’s brand new Knowledge Hub. Powering AI-first support with great content has never been easier!

**Knowledge Hub** is a centralized platform designed to streamline and enhance support operations by managing and optimizing content for AI, agents, and self-service systems. It empowers support teams with AI-driven insights, workflow automation, and customizable reporting to improve efficiency and customer satisfaction. The platform features a no-code visual builder for automating repetitive tasks, proactive outbound messaging to address customer needs preemptively, and seamless app integrations for a unified workflow. By consolidating knowledge and automating processes, Knowledge Hub reduces support volume, boosts team performance, and delivers personalized, timely assistance, making it an essential tool for modern, AI-first customer support.