Pluno: Escalation Copilot for Zendesk

Escalate Zendesk tickets to Slack or Jira in one click, with full context & key details via smart, customizable summary templates. Keep teams aligned & customers updated; no manual tracking, no missed updates. Faster resolutions, better support, higher CSAT.

Pluno is a Zendesk integration designed to streamline customer support escalations to Slack or Jira. With one click, agents can escalate tickets while automatically including essential details like business impact and reproduction steps through customizable templates. This eliminates manual copying, reduces errors, and keeps customers updated without constant follow-ups. The tool ensures seamless collaboration by syncing updates in real time, tracking SLAs, and sending reminders to prevent missed deadlines. It supports custom Jira fields and AI-driven workflows, making it easier for engineering teams to resolve issues efficiently. Ideal for SaaS support teams, Pluno reduces chaos in cross-team escalations while keeping agents within Zendesk. Currently, it works exclusively with Zendesk, Jira, and Slack, with potential expansions based on user demand.